An excellent article at The New Yorker reviewing a couple of books on behavioral economics:
From the perspective of neoclassical economics, self-punishing
decisions are difficult to explain. Rational calculators are supposed
to consider their options, then pick the one that maximizes the benefit
to them. Yet actual economic life, as opposed to the theoretical
version, is full of miscalculations, from the gallon jar of mayonnaise
purchased at spectacular savings to the billions of dollars Americans
will spend this year to service their credit-card debt. The real
mystery, it could be argued, isn’t why we make so many poor economic
choices but why we persist in accepting economic theory.
The bold above is mine to emphasize what every business person already knows. People, in fact, are far from rational actors. Whether it's "investing" in tech stocks in the late '90's to the recent real-estate "flipping" boom, people have shown their inability to act rationally. So, it shouldn't really be a surprise that we will add books to our purchase at Amazon to get free shipping. The interesting part is that we seem to be systematic about our irrationality. That is, we seem to make the same mistakes over and over:
“Our irrational behaviors are neither random nor senseless—they are
systematic,” he writes. “We all make the same types of mistakes over
and over.” So attached are we to certain kinds of errors, he contends,
that we are incapable even of recognizing them as errors. Offered FREE shipping, we take it, even when it costs us.
In fact, smart business people have already exploited our inherent biases in their pricing strategies:
This effect is called “anchoring,” and, as Ariely points out, it
punches a pretty big hole in microeconomics. When you walk into
Starbucks, the prices on the board are supposed to have been determined
by the supply of, say, Double Chocolaty Frappuccinos, on the one hand,
and the demand for them, on the other. But what if the numbers on the
board are influencing your sense of what a Double Chocolaty Frappuccino
is worth? In that case, price is not being determined by the interplay
of supply and demand; price is, in a sense, determining itself.
To conclude:
“If I were to distill one main lesson from the research described in
this book, it is that we are all pawns in a game whose forces we
largely fail to comprehend,” he writes.